Shipping Policy

Order Processing Time All orders are processed and dispatched from our warehouse within 24 to 48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

  • Standard International Shipping: 5 to 10 business days.

  • Shipping Cost: We are thrilled to offer Free Worldwide Shipping on all orders, no matter where you and your pup are located!

Please note that delivery delays can occasionally occur due to high carrier volume, international customs processing, or extreme weather conditions. We will do our best to communicate any significant delays.

Customs, Duties, and Taxes Because we ship globally, please be aware that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PupPeek is not responsible for these charges if they are applied; they are your responsibility as the customer.

How Do I Track My Order? Once your order has shipped, you will receive an email notification from us containing a tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system. You can also track your order directly on our website using the "Track Order" link in our navigation menu.

Incorrect Shipping Addresses Customers are responsible for ensuring the shipping address entered at checkout is correct. If you realize you made an error, please contact our support team immediately. While we will do our best to update the information, we cannot guarantee address changes once an order has entered the processing stage (typically within a few hours of placement).

Lost, Stolen, or Damaged Packages While we are not liable for packages lost or stolen after they are marked as "Delivered" by the carrier, we want you to have a great experience. If your order arrives damaged, or if your tracking shows it has been stuck in transit for an unusual amount of time, please contact our support team immediately so we can help make it right.