Refund & Return Policy
Our 60-Day Money-Back Guarantee We want you and your furry best friend to be completely obsessed with your PupPeek tote! If for any reason you aren't thrilled with your standard order, we offer a 60-day money-back guarantee. You have 60 days from the date of delivery to initiate a return for a full refund to your original payment method.
Non-Refundable Items (Exceptions) Please note that certain promotional purchases are considered final sale and are not eligible for our standard 60-day refund policy:
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Bundles: Any items purchased as part of a multi-item bundle or promotional set.
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Sale Items: Any products purchased during a clearance event, flash sale, or at a discounted "Sale" price.
Damaged, Defective, or Lost Orders Your pup’s safety and your satisfaction are our top priorities. The exclusions above do not apply if there is an issue on our end. You are fully eligible for a replacement or a full refund if:
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Your item arrives broken or damaged: Please inspect your order upon reception. If the tote is defective, damaged, or you receive the wrong item, contact us immediately with a photo of the issue so we can make it right.
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Your package is lost in transit: If your tracking has not updated for an unusual amount of time or the carrier confirms it is lost, we will issue a full refund or send a replacement immediately.
How to Initiate a Return To start a return, please contact our support team at [Insert Email Address] with your order number and the reason for your return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.